OLA Booking and Cancellation Policy

We understand there is the occasional difficulty attending appointments, however, our team members' time is dedicated to your appointment and therefore we require a $50 deposit to secure your booking. This will be deducted from the cost of your services on the day of your appointment.

You may change or cancel your booking up to 24 hours before your appointment either by contacting us via phone or SMS, or by logging into our booking system from our website.

The deposit is non-refundable but may be transferred to another booking if you provide at least 24 hours notice, as per our cancellation policy, below.

Our online booking system guides you through the deposit process when you’re booking, and we accept credit and debit cards.

Cancellation Policy:

• If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. The deposit will be applied to your rescheduled appointment.

• If you cancel with less than 24 hours' notice or do not show up, the deposit will be forfeited.

• The remaining balance for services rendered will be due at the time of your appointment.

For any questions regarding this policy, please contact our clinic at [0861140533] or [hello@olaaesthetics.com.au].